We want you to love your drip. If something’s not quite right, here’s how we handle returns and exchanges.
📦 Eligibility for Returns
You can return items within 14 days of delivery if:
- The item is unworn, unwashed, and in original packaging
- Tags are still attached
- It’s not a final sale or hygiene-sensitive item (e.g. shapewear, underwear)
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different size or style, simply return your item and place a new order.
💸 Refunds
Once we receive and inspect your return:
- You’ll get a refund to your original payment method
- Refunds are processed within 5–7 business days
- Shipping costs are non-refundable
🚚 Return Shipping
- Return shipping is the customer’s responsibility unless the item was faulty or incorrect.
- We recommend using a tracked service to ensure safe delivery.
❌ Non-Returnable Items
We do not accept returns on:
- Worn or damaged items
- Final sale items
- Hygiene-sensitive products (e.g. shapewear, panties, accessories worn close to skin)
📬 How to Start a Return
Email us at fitdripvibe@gmail.com with:
- Your order number
- Item(s) you’d like to return
- Reason for return
We’ll reply within 24 hours with next steps.
🛡 Faulty or Incorrect Items
If you received a damaged or wrong item, email us within 3 days of delivery and we’ll sort it out — fast.